mtl008 Chapter 535 Processing
Chapter 535 Processing
Chapter 535 Handling
Shen Jiaxu and his team acted swiftly, establishing a special investigation team.
The lights in the investigation team's meeting room were glaringly bright, and the atmosphere was as tense as a fully drawn bowstring.
Everyone sat around the conference table, which was piled high with documents and papers that gleamed coldly under the light.
An investigator stated seriously, "Based on the current complaints, the problems mainly focus on the taste and appearance, which most likely indicates a problem with the raw materials."
His eyes were fixed intently on the report in his hands, his brows furrowed slightly, and his fingers quickly traced the key points on the paper.
Gu Suiwan bit her lip, a hint of self-blame flashing in her eyes, "No matter what the reason is, we must resolve it as soon as possible, and we can't let the dessert shop's reputation be ruined."
After a difficult investigation, they finally discovered the source of the problem—a batch of raw materials that were substandard.
In the supplier's warehouse, under the dim light, the batch of raw materials looked particularly glaring.
They emit a strange smell, completely different from normal raw materials.
As Gu Suiwan and Shen Jiaxu entered the warehouse, a pungent smell hit them, causing them to frown.
"What's going on? How could your raw materials be like this?" Shen Jiaxu angrily questioned the supplier, staring intently at him.
The supplier seemed flustered, his eyes darting around. "We...we don't know either. There might have been a small mistake in the production process."
"A minor mistake? Do you know how much damage this will cause us!" Gu Suiwan trembled with anger, pointing at the batch of raw materials. "These substandard items almost ruined all our hard work!"
Shen Jiaxu took a deep breath, trying to suppress his anger. "Now is not the time to assign blame. We need to solve the problem first."
He looked at the suppliers with a sharp gaze, “You must cooperate with us and recall all products that used this batch of raw materials.”
The supplier nodded quickly, "Okay, okay, we will definitely cooperate."
Back at the dessert shop, Gu Suiwan and Shen Jiaxu immediately held an emergency meeting.
A somber atmosphere filled the meeting room, with employees sitting with grave expressions.
"We must recall all problematic products as soon as possible. We cannot allow a single defective dessert to remain in the hands of consumers," Gu Suiwan said, looking at everyone with a determined gaze.
Shen Jiaxu added, "At the same time, we need to issue a public apology to consumers to let them know how seriously we take this matter."
The dessert shop employees were extremely busy during the recall process.
The phone rang incessantly, like a death knell.
The employees patiently explained the recall to consumers while recording the recall information.
"Hello, we are very sorry for the inconvenience caused. We will handle the recall of the problematic product for you..."
An employee held the phone, her voice gentle but tinged with fatigue; her eyes were red and swollen from staring at the computer screen for so long.
After some effort, all the problematic products were recalled.
However, this incident has had a significant impact on the dessert shop's brand image, with sales in overseas markets declining sharply. It's like a sailboat that was sailing smoothly on the sea suddenly encountering a storm, and the ship is about to capsize.
However, Gu Suiwan and Shen Jiaxu were not discouraged.
Only by thoroughly resolving the problem can the dessert shop be revitalized.
They strengthened the testing and management of raw materials, introduced advanced testing equipment, and added multiple testing procedures.